Skip to content

Cart 0

Your cart is empty

Legal Notice

The following provisions establish the general conditions of sale of the products offered for sale on the site .

Hereinafter referred to as "the Company",


The company LEO ET VioletteteTETETE SAS
Simplified joint-stock company with capital of €1333

Registered with the RCS of PARIS under number 792 013 237
Whose registered office is 12 rue Sainte Anne, 75001 PARIS FRANCE
VAT number FR: FR85792013237

The publication director is Léo Dominguez, legal representative of LEO ET Violette SAS.
Email: contact@l eoetViolette .com
(Hereafter “Léo et Violette SAS”).


Any major natural person, non-commercial, having the legal capacity to contract, (hereinafter "the customer") making a purchase of product on the Site.

The Site is hosted by Shopify Inc, 150 Elgin Street, Suite 800, Ottawa (Ontario) K2P 1L4, Canada.

Article 1: object

The purpose of these general conditions of sale is to define the methods of distance selling between the "Léo et Violette" brand on the one hand, and any non-commercial and adult natural person exclusively (hereinafter "the Customer") carrying out a purchase on the Site on the other hand.

These are written in French. They specify in particular the different steps necessary for the placing of the order by the customer, the terms of payment and delivery, and specify the follow-up of the customer's order.

Article 2. Price

The prices of the products applied are those communicated on the site and confirmed to the customer during the validation of the order.

The prices of the products are indicated in euros, and include VAT for metropolitan France, excluding delivery costs; it being specified that the value added tax is that in force on metropolitan French territory on the day of validation of the order; which remain the responsibility of the customer unless otherwise specified or specified.

Moreover, having chosen to sell our bags at the same prices everywhere in the world, the prices indicated on our website are excluding taxes for any delivery outside metropolitan France. French VAT is therefore not applied and therefore cannot be refunded following a delivery to any country in which there are no export taxes.

Thus, for example, the price displayed on our site for our New school bag is €350 including tax for delivery in mainland France, and €350 excluding tax for any delivery in a country such as Switzerland, the United States, etc.

The amount of the additional delivery costs is indicated to the customer directly on the "delivery" page. The Products remain the property of the seller until full collection of the price by the seller.

The transfer of the risks of loss and deterioration of the products will be carried out after delivery and receipt of the products by the customer.

We reserve the right to modify our prices at any time but we undertake to apply the prices indicated on the site at the time of your order.

We inform you that in case of display of an erroneous price, obviously derisory (vile price), whatever the reason (computer bug, manual error, technical error.), the order -even validated by us- will be cancelled, which we will inform you of as soon as possible. You will then be able, if you wish, to place your order again at the corrected and exact price.

Article 3. Ordering

The Customer materializes his order by completing the following six steps:

Step 1: the Customer adds the chosen products to his basket, after having selected the model and the desired color. Access to the basket is possible at any time to modify or validate it.

The basket located at the top right of the screen informs the customer that he has taken the selections into account by indicating the number of products it contains.

Step 2: the customer checks the details of his basket, which he can modify at any time, and validates it after choosing his delivery method (delivery or collection in our shop).

The total amount including VAT of the order, containing at this stage only the price due for the products. Delivery costs will be indicated later during the order validation process.

Step 3: the customer creates his customer account by entering his full details (delivery and billing details).

Fields marked with an asterisk (*) are required fields; it being specified that unless otherwise specified by the customer, the billing address will automatically be the same as the delivery address.

Step 4: When validating the order summary, the customer expressly accepts the general conditions of sale in force on the site.

Step 5: the Customer chooses his mode of delivery (the price varies according to the product and the destination) then his method of payment. He is then redirected to the secure payment site where he enters his bank details.

Payment is made online by credit card only. The final acceptance of the customer is therefore materialized by the validation of his bank details (credit card number, expiry date and cryptogram).

The Customer must enter his bank card number, its expiry date as well as the 3 numbers of the visual cryptogram present on the back of his card.

If the payment is accepted, the customer will be redirected to an order confirmation screen on the Site.

In the event of payment failure, the customer will have up to 5 attempts to re-enter their bank details. At the end of the 5th refusal, the customer will be redirected on the site to a screen indicating the refusal of payment.

The placing of an order by the customer implies full and unreserved acceptance by the latter of these general conditions of sale. Note that the customer is only debited at the time of validation of the order and not when it is dispatched.

3.1 Order Confirmation

Within one hour of placing the order, the customer will receive an email confirming:

- the registration of his order,

- details of the items ordered

- the total price

- delivery fees

- an estimate of the delivery date or time

- the chosen means of payment

LEO ET Violette reserves the right not to validate the order in the event of:

- abnormal or abusive complaints,

- abnormal orders with regard to the quantities ordered,

- abnormal or abusive exchanges and returns,

- existing dispute(s) with the customer.

- Suspicious bank details provided

3.2 Order Archiving

The details of the order are archived in accordance with article L.134-2 of the Consumer Code, for a period of ten years on a secure server. However, no credit card number is stored.

Article 4. Terms of payment

4.1 Payment by credit card.

The price of the products purchased is payable in cash, in full on the day the order is placed by the customer.

Payment is made online, in euros, by credit card. The following payment cards are accepted: credit card, visa, Mastercard.

The customer's bank account corresponding to the credit card used for payment is debited on the day of the order confirmation by LEO ET Violette.

In the event of a payment default, an incorrect address or any other problem on the customer's account, LEO ET Violette reserves the right to block the customer's order until the problem is resolved.

4.2 Payment security

All purchases made on the Site are protected and secure 7 days a week, 24 hours a day. By clicking on the bank card of their choice, the customer is directed to the secure payment site, which incorporates the security standard SSL. When paying, the Customer indicates his card number, its expiry date and the cryptogram appearing on the back of his bank card.

This data is automatically transmitted in encrypted mode (SSL protocol) to be verified in order to prevent abuse and fraud.

Article 5. Delivery

5.1 Delivery areas

LEO ET Violette delivers all orders to mainland France, and according to specific conditions, worldwide.

5.2 Delivery methods and times

  • Delivery in store Léo et Violette

You can have it delivered for free in the LEO ET Violette stores.

You can collect your purchase the same day, depending on the opening hours of the store (specified in the “Showroom” page). You will receive an e-mail informing you of the availability of your package in store. You will then have 90 days to come and collect your package, provided with your identity document and your invoice, upon receipt of the email. In-store delivery may be disabled during sales periods and/or promotional/exceptional operations (pre-orders for example)

  • Home delivery :

For all orders to be delivered in France, Europe and abroad, the carrier used is either Colissimo or DHL express.

For all orders to be delivered in Russia, the carrier is Colissimo.

Delivery to your home - your package is delivered to you personally against signature.

In the event of absence, you can choose a new delivery date, availability at a relay point or at the nearby post office.

When an international delivery (and more particularly in a country with customs duties) is refused by the customer with our carrier, we reserve the right to invoice the return costs to the customer as well as the customs costs ( for the return of the product to its country of origin). The amount of these costs will be directly deducted when the order is refunded.

5.3 Delivery costs

Delivery to store is free. The package includes the processing, packaging, shipping, delivery and tracking of your order.

5.4 Compliance of the order

It is the Customer's responsibility to ensure, upon receipt of the items, that they conform to the order.

Any anomaly concerning the delivery such as:

- Damaged package,

- Missing products,

- damaged products,

- Products not conforming to the order,

Must be notified within the legal deadlines following receipt of the order by registered letter or by e-mail to the following address:

In the event of non-compliance, the Customer makes a complaint by email or registered letter in order to obtain a free "return form". The non-compliant item will be returned to the following address:

Léo et VioletteteTETETE

12 rue Sainte-Anne

75001 PARIS

To obtain a free return slip, you can write to . A printable voucher will be provided. You will then have to print it, stick it on the package and drop it off at a “La Poste” shop or at a “relay point” near your address.

Any shipment made by the customer himself, without going through a written request to the email address " ", will not give rise to reimbursement of the delivery costs of this return.

It will be up to the customer to take care of the packaging and to protect the product well so that it is not damaged during transport. The product must not have been worn.

5.5 Product Conformity - Guarantee against hidden defects

Products meeting these criteria are considered non-compliant:

- model error

- color error

- model received does not match the visual

- General quality subject to validation with Customer Service and sending photos.

All products benefit from the legal guarantee of conformity (L211-1 and following of the Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the Civil Code), allowing the Customer to return the Products delivered defective or non-compliant.

- Article L211-4 of the Consumer Code: The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.

- Article L211-5 of the Consumer Code: To comply with the contract, the goods must:

  1. Be specific to the use usually expected of a similar item and, where applicable:
    - correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model;
    - present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

  2. Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
    - Article L211-12 of the Consumer Code: The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
    - Article 1641 of the Civil Code: The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which reduce this use so much that the buyer does not would not have acquired, or would have given only a lesser price, if he had known them.
    - Article 1648 al 1 of the Civil Code: The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
    - In the event of delivery to the customer of a Product that does not comply with the order or reveals a hidden defect, the Customer may return the said product to LEO ET Violette in accordance with the provisions of article 7.

Léo et VioletteteTETETE


75001 PARIS

The customer can also return his items to the LEO ET Violette store.

Returned items must not have been worn/used and be in their original packaging (the box containing the handbag must also be in excellent condition). They must also be accompanied by the invoice.

It is up to the customer to provide proof of this return.

The Customer may ask LEO ET Violette:

- either to be delivered of a product identical to that ordered, within the limits of available stocks;
- either to be delivered of a product of equivalent quality and price, within the limits of available stocks;
- or to be reimbursed for the price of the product ordered and any initial delivery costs. This refund will be made within 15 (fifteen) days of receipt by LEO ET Violette of the returned item, by crediting the customer's bank account used to pay for the order.

The cost of returning the product ordered and delivered to the customer, as well as the possible delivery of another product, will be borne by LEO ET Violette .

Free returns only concern shipments from Metropolitan France.

In any case, these provisions do not deprive the customer of the possibility of exercising his right of withdrawal, as indicated in article 6 below.

Article 6. Right of withdrawal and return of ordered items

6.1 In accordance with Article L 121-20 of the Consumer Code, the Customer has a period of 14 days from receipt of the items ordered to exercise his right of withdrawal without having to justify reasons or pay penalties.

The withdrawal form is available in the appendix to these legal notices and also to the general conditions of sale (Legal)

To return the product, the customer simply has to send an email to the following address:

The email must contain the following elements:

Title: “Return product”

Order number

Client name

Delivery address

Sub-account email address

If the customer uses his right of withdrawal, LEO ET Violette will immediately send an acknowledgment of receipt of the withdrawal on a durable medium (for example, by email).

To obtain a free return slip, you can write to . A printable voucher will be provided. You will then have to print it, stick it on the package and drop it off at a “La Poste” shop or at a “relay point” near your address.

Free returns only concern shipments to Metropolitan France.

Any shipment made by the customer himself, without going through the return form, will not give rise to reimbursement of the delivery costs of this return. These will therefore be the responsibility of the customer.

The first shipment of the product remains the responsibility of the customer and will therefore not be refunded. Only the return costs will be borne by the company “ LEO ET Violette ”.

6.2 The returned Product(s) must be new, unused, and where applicable in their original box.

Returned items must not have been worn/used and be in their original packaging (the box containing the handbag must also be in excellent condition).

Any item returned soiled and/or damaged by the Customer will not be taken back.

Upon receipt of the package, LEO ET Violette will judge the perfect condition of the returned Product(s). No return will be accepted if the returned Product(s) has (have) been visibly used or damaged by the Customer, such use or damage rendering the Product(s) s) unsuitable for sale.

If the return is refused by LEO ET Violette for the reasons set out above, the Product(s) will then be returned to the Customer at the expense of the latter without the latter being able to demand any compensation or right to reimbursement, with the exception of the subsequent exercise of its quality rights on the Products sold.

Article 7 – Complaints – Information

For any information, question or advice, LEO ET Violette Customer Service is available to the customer by email at the following address:

Article 8. Personal data

8.1 The data communicated by the Customer on the Site, necessary for the processing and delivery of orders, are exclusively reserved for LEO ET Violette or its partners after the express consent of the customer.

In accordance with the amended law of January 6, 1978, relating to data processing, files and freedoms, the Customer has the right to access, modify, rectify and delete data concerning him.

To exercise this right, the Customer makes the request by email to the following address: or by mail to

Léo et VioletteteTETETE – 12 rue Sainte Anne - 75001 Paris

8.2 The Customer can subscribe to the LEO ET Violette newsletter and thus choose to be regularly informed of the offers offered by the brand. He has, at any time, the possibility of unsubscribing by clicking on the link provided for this purpose on each of the newsletters.

8.3 Certain web pages of the Site may contain web beacons that allow the number of visitors to the Site to be counted and/or provide LEO ET Violette with a certain number of indicators. These web beacons may be used with some of our partners, in particular to measure and improve the effectiveness of the Site. In any case, the information obtained from these beacons only makes it possible to gather statistics on the frequentation of certain pages of the Site in order to better serve our Customers.

Article 9. Intellectual property rights

All elements of the Site, whether visual or audio, including the underlying technology, are the exclusive property of LEO ET Violette and benefit from both copyright protection and the protection conferred by the provisions relating trademark and/or patent law.

The total or partial reproduction of one of these elements, whatever it is, on any medium whatsoever and for any reason whatsoever, without the prior and express agreement of LEO ET Violette is strictly prohibited.

Article 10. Force majeure

In the event of force majeure as defined by current case law, the performance of the services of LEO ET Violette will be suspended in whole or in part. Force majeure means any external, unforeViewable and insurmountable event preventing LEO ET Violette from performing its contractual obligations.

In the event of the occurrence of an event qualified as force majeure according to the preceding paragraph, LEO ET Violette undertakes to notify the Customer as soon as possible.

Article 11. Limitation of liability

Placing an order implies knowledge and acceptance of the characteristics and limits of the Internet, in particular with regard to technical performance, response times for consulting, querying or transferring information, risks of interruption, and more generally, the risks inherent in any connection and transmission on the Internet, the lack of protection of certain data against possible misappropriation and the risks of contamination by possible viruses circulating on the Internet network.

Consequently, LEO ET Violette can not, under any circumstances, be held responsible for any direct or indirect damage resulting from an interruption, a malfunction of any kind, or any direct or indirect damage which would result, in any way, from a connection to the Site. It is up to any person connecting to the Site to take all appropriate measures to protect their own data and/or software stored on their computer equipment against any attack. The connection of any person to the Site is under their sole responsibility.

The responsibility of "Léo et Violette SAS" with regard to any product purchased on the site is strictly limited to the purchase price of the latter. “ L éo et Violette SAS ” shall in no event be liable for the following losses, regardless of their origin:

  • loss of revenue or sales
  • operating loss
  • loss of profits or contracts
  • loss of planned savings
  • data loss
  • loss of work or management time
  • image damage
  • loss of luck
  • moral damage.

The documents, descriptions and information relating to the Products appearing on the Site are not covered by any guarantee, explicit or implicit, with the exception of the guarantees provided for by law.

L éo et Violette SAS is only required to deliver Products that comply with the contractual provisions. The Products are considered to comply with the contractual provisions if the following conditions are met: they must comply with the description and have the characteristics displayed on the Site; they must be suitable for the purposes for which products of this type are generally designed; they must meet the quality and resistance criteria which are generally accepted for products of the same type and which can reasonably be expected.

Article 12. Modification of these General Conditions of Sale

These general conditions of sale are applicable as long as they appear on the site

LEO ET Violette reserves the right to modify them at any time. The new general conditions of sale will only apply to orders placed after this modification.

Last date of update of the GCS: March 2019

Article 13. Disputes – Jurisdiction and Applicable Law

These general conditions, as well as the relationship between the Customer and the Seller, are governed by French law.
In the event of a dispute, only the French courts will be competent.
However, prior to any recourse to the arbitration or state judge, the Customer is invited to contact the Seller's complaints department.
Also, pursuant to Article L.612-1 of the Consumer Code, the Customer may decide to have recourse to a consumer mediator with a view to the amicable resolution of his dispute with the Seller.
As mediation is not mandatory, the Customer or the Seller may withdraw from the process at any time.

In accordance with Ordinance No. 2015-1033 of August 20, 2015, its implementing decree No. 2015-1382 of October 30, 2015, Articles L.611 to L.616 and R612 to R616 of the Consumer Code, the customer consumer, subject to article L.152-2 of the consumer code, has the right to submit a request for amicable resolution by way of mediation, within a period of less than one year from the date of his written complaint to the professional.

This establishment has designated SAS Médiation Solution as a consumer mediation entity, by signing an agreement registered under number CS000737/2001

To seize the mediator, the consumer must formulate his request:

  • Or in writing to: Ms. Eliane SIMON, mediator

Sas Mediation Solution

222 sheepfold road

01800 Saint Jean de Niost

Such. 04 82 53 93 06

  • Either by completing the online form entitled "Seize the mediator" on the website

Regardless of the means of referral used, the request must imperatively contain:

  • The postal, telephone and electronic contact details of the applicant,
  • The name and address of the professional concerned,
  • Agreement number: CS000737/2001
  • A brief statement of the facts,
  • A copy of the prior request sent to the professional



Léo et VioletteteTETETE

12 rue Sainte-Anne

75001 Paris


01 80 80 44 75



Withdrawal form
(Form to be completed and sent to us only if you wish to withdraw, we advise you to also specify your order number)

Address: SAS Léo & Violette, carrying out its activities under the trade name of Leo&Violette whose registered office is located at 12 rue Sainte-Anne, 75001 Paris and whose e-mail address is:

I hereby declare that I withdraw from the sales contract concerning the following goods:
Order from/delivery from (*):
Consumer name
Consumer's address
Signature of the consumer (only for forms in paper format)
(*) Strike out the useless mention

For any information, you can contact Customer Service at or at +