Availability of products and delivery times
The available products offered on LEOETViolette are considered to be in stock. Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks.
If the visible product is not available at the time of your visit, you can be informed by email of its availability by indicating your address in the reserved field.
We reserve the right to limit the number of orders per account for the same product.
Unless you want a replacement solution for an equivalent product, your unavailable order can be canceled on simple request from you and you will be reimbursed if your bank account has been debited.
Shipping costs vary according to the weight and destination of the package according to the DHL scales. Return costs in France are always free.
For express delivery, LEOETViolette© offers the delivery option by courier in the Paris region only.
Deliveries are made to the address indicated in the order form, which must be located in one of the countries that can be delivered.
Delivery is subject to the following conditions:
- we deliver Monday to Friday;
- we will try to deliver your package at least two (2) times to the delivery address. We reserve the right to cancel your purchase if no one has signed for your package receipt;
- you are responsible for the package once delivery has been made;
- you must inspect the products within a reasonable time of receipt and you are required to accept the product, unless you notify us within fourteen (14) days of receipt that the products are refused.
As part of a delivery made by the Post Office, if the package arrives open and/or damaged, we invite you to refuse it.
If you decide to accept the goods, you must register detailed handwritten reservations on the anomaly observed and complete an anomaly statement as required by the regulations of the Post Office.
This form must be sent to us so that we can open an investigation and initiate compensation proceedings, if necessary.
If you refuse the goods, in addition to the handwritten reservations, you must ask the carrier to send the package back to us, accompanied by a statement of which we encourage you to keep a duplicate.
In the context of a delivery made by other carriers, whether or not you accept the delivery, for any open and/or damaged package, you must issue detailed handwritten reservations which you will notify on the deliverer's slip and which you notify by mail, as well as the carrier, within three (3) working days of delivery.
Payments are made by credit card or via Paypal.
We accept the following cards:
- American Express
The buyer's account will be debited after validation of the order at the price of the products ordered.
At the request of the buyer, he will be sent an invoice showing the VAT.
Return of products
Products purchased online at LEOETViolette©.com, unused and in their original packaging, may be returned for reimbursement within fourteen (14) days from the date of delivery, without having to justify reasons, nor to pay penalties.
For any personalized product (initials placed on the bag, modification of an element of the product...) after the validation of the customer, LEOETViolette© does not accept any return or exchange.
This period expired, you no longer have this right of withdrawal. When this period expires on a weekend, public holiday or non-working day, it is extended until the next working day.
In order to ensure the proper management of returns, we invite you to notify our customer service beforehand by email.
The procedure for returning products is as follows:
- retrieve your order or invoice number;
- provided with this number, contact our customer service by email at contact@LEOETViolette.com;
- The products must be in their original box, pack them, clearly identify the return package with the Return Number by affixing it to the outside of the package;
- Print the Colissimo ticket that we provide and drop off the package at the post office closest to you.
We cannot accept "COD" deliveries (- Collect on delivery -), i.e. deliveries paid for by the recipient upon receipt).
The address to send your returns is as follows: LEO ET Violette, 12 rue Sainte Anne - 75001 Paris.
- Returns will be refunded to the same payment method you used once they reach our distribution center.
Allow ten (10) days from receipt of your return for the refund to appear on your statement. To receive another item to replace your returned item, please contact us by email. For any other questions, send us an email at: contact@LEOETViolette.com.
Security and privacy
The security and confidentiality of your data are priorities for LEOETVioletteteTETETE©. The data you enter is instantly encrypted on your computer before being sent to us (using "SSL" information encryption technology).
To track your preferences and the products you place in your shopping cart, we use "cookie" technology. These are small text files stored by your web browser on your hard drive. These files can be deleted between two commands.
In accordance with law n°2004-801 of August 6, 2004, Law relating to the protection of individuals with regard to the processing of personal data and modifying law n°78-17 of January 6, 1978 relating to data processing, files and freedoms", you have the right to access, modify, rectify and delete personal data concerning you. To do this, simply make a request:
By e-mail: contact@LEOETViolette.com.
By post: LEO ET Violette, 12 rue Sainte Anne, 75001 Paris - France
This site has been declared to the Commission Nationale de l'Informatique et des Libertés under number 1895182 v 0
In accordance with articles L217-4 to L217-11 of the Consumer Code imposes obligations on the seller: that of delivering goods in accordance with the contract and responding to any lack of conformity existing during the delivery of the goods. These articles of law thus impose a guarantee of conformity on the seller.
The conformity guarantee is free. It is a legal and non-contractual obligation.
The duration of the legal guarantee of conformity is therefore two years. This period begins from the date of possession of the property.
To comply with your order, the goods must correspond to the description given on our site and possess the qualities presented or present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labelling.
In this case, it is advisable to inform us in writing of the defects observed, by email to the address: contact@LEOETViolette.com or by post to the following address: LEOETViolette, Service Clients, 12 rue Sainte Anne - 75001 Paris and return the product(s) to us. If the lack of conformity is confirmed, we will exchange or repair the goods according to the cost that this represents in accordance with article L.211-9 of the Consumer Code.
In accordance with article L.211-11 of the Consumer Code, the return costs will be reimbursed to you, on receipt, after the return of your product if the lack of conformity is confirmed.
You are therefore invited to keep the proof of your returns. Otherwise, if you do not attach your supporting documents, you will be reimbursed at the basic postal rate for the delivery of a package.
The legal guarantee of conformity applies independently of any commercial guarantee granted.
In accordance with Article 1641 of the Civil Code, the seller is also bound by the guarantee against hidden defects in the thing sold which render it unfit for the use for which it is intended, or which reduce this use so much that the buyer would not have acquired it, or would have paid less for it, if he had known them.
The consumer must provide proof of a hidden defect, prior to the sale and preventing the use of the product.
The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.
After the deadlines for recourse in terms of the legal guarantee of conformity and the guarantee of hidden defects, the articles will be deemed to be compliant and free from any apparent or hidden defect and no complaint can be validly accepted by LEOETViolette©.
LEOETViolette © can not be held responsible for the misuse and / or intensive use of the items that the customer could make of them.
Similarly, LEOETViolette © can not be held responsible for the return of a competing product and / or not sold on the Site by the Customer. It is the Customer's responsibility to return the correct item.
For sales within the EEC, the prices appearing in the catalog are prices including VAT in euros taking into account the VAT applicable on the day of the order; any change in the rate may be passed on to the price of the products or services.
For sales outside the EEC, the prices listed in the catalog are exclusive of tax.
The company LEO ET Violette reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the site on the day of the order will be the only one applicable to the buyer.
The prices indicated include order processing costs, but not transport and delivery costs for countries outside France.
In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned.
Attention, for all products shipped outside the European Union and DOM-TOM, customs duties, local taxes, import duties or state taxes are likely to be required.
These rights and sums are not the responsibility of LEOETViolette.com. They will be at your expense and are your sole responsibility both in terms of declaration and payment to the competent authorities and bodies in your country.
Any request related to the tax refund and/or intra-community VAT must be made after invoicing of the product(s) referring thereto.
For all purchases made in store: if you live outside the European Union and overseas territories, the product purchased is exported outside of France, the invoice is sent to your residential address and you wish to benefit from a tax refund, you can a request for an export sales slip from our services. The calculated price mentioned on the invoice will be inclusive of all taxes (TTC). The goods that can be zero-rated will be those that you have purchased for your personal retail needs of a tourist nature and whose export you justify. Finally, the amount of your purchases must be greater than or equal to €175.00 (including tax) excluding postage and/or service offers and/or promotional offers.
You must request your export sales slip from our services, by telephone or by post.
You will need to provide certain supporting documents before we issue the tax refund form: legible copy of both sides of an identity document (passport, residence permit, identity card, etc.),
Following the study of these supporting documents, an export sales slip with an identifying barcode will then be published by our services and will be delivered to you in person in our store. After having your form endorsed by Customs (PABLO terminal or Customs stamp), justifying the export within 3 months of purchase and production of all the required documents, we will be able to return to you by transfer, the amount of VAT due on the product(s) concerned. The time before shipment for processing this refund will vary between four (4) and six (6) weeks upon receipt of your complete file.
In the event of non-compliance with the conditions and/or formalities which are likely to change, we may refuse to issue the tax refund slip.
The service and/or promotional offers that we are likely to offer, as well as the contributions to the shipping costs will not benefit from any possible tax refund.
If you are an entity subject to VAT in another member state of the European Union and you use the products purchased for the purposes of your taxable activity, you should be able to recover the VAT invoiced by LEOETViolette subject to compliance the conditions laid down by the relevant European VAT Directives.
Belgian and Luxembourg residents will note that the VAT of their country of residence is directly invoiced to them.
Residents of other Member States will be charged French VAT unless they have indicated to LEOETViolette, prior to the issuance of the invoice, their intra-Community VAT number.
In all the hypotheses discussed, this description assumes that the product is actually shipped to the buyer's residential address.
The online sale of products and services presented on the site is reserved for buyers residing in the following countries:
South Africa, Germany, Andorra, Saudi Arabia, Argentina, Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Bulgaria, Canada, Cape Verde, Cyprus, South Korea, Croatia, Denmark, Eire, United Arab Emirates, Spain , Estonia, United States, Falkland, Faroe Islands, Fiji Islands, Finland, France, Gibraltar, Greece, Grenada, Greenland, Guadeloupe, Guernsey, Hong Kong, Hungary, Mauritius, British Virgin Islands, United States Virgin Islands , India, Indonesia, Iceland, Israel, Italy, Jamaica, Japan, Jersey, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Malaysia, Maldives, Malta, Morocco, Martinique, Mayotte, Mexico, Moldova, Monaco , Montserrat, Norway, New Caledonia, New Zealand, Netherlands, Poland, French Polynesia, Portugal, Qatar, Dominican Republic, Czech Republic, Réunion Island, Romania, United Kingdom, Russia, Saint-Barthélemy, Sainte - Lucia, Seychelles, Singapore, Slovakia, Slovenia, Sweden, Switzerland, Taiwan, Thailand, Turkey, Wallis and Futuna.
Right to refuse orders
We reserve the right to refuse any order or cancel any purchase for any reason.
We also reserve the right to cancel any purchase (an order we have already accepted) in the following situations (among others), without being liable for any damages or costs:
- the product is not available / in stock (any payment will be refunded);
- bank details are incorrect or unverifiable;
- the order has been detected by our security systems as an unusual order or likely to be a fraudulent act;
- the price of the product(s) was incorrect;
- we were unable to deliver the package to the address provided.
Léo et VioletteteTETETE
12 rue Sainte-Anne
01 80 80 44 75