Payment / Gift cards
We accept Visa, MasterCard, and American Express. You can also complete your order using Paypal Express and Apple Pay.
Yes, you can pay directly on our website using your Paypal account or Apple Pay information.
Yes. We offer payment in 3 interest-free installments. To do this, you will need to select the SCALAPAY payment method when finalizing your order. This payment method is free of charge and reserved exclusively for customers residing in France and holding a bank account in France.
Yes, you can pay with Apple Pay or ShopPay.
Once your order has been placed, you are debited at the time of purchase, generally 24-48 hours after placing your order.
Yes, we now offer gift cards for purchase on the website or at the Studio. We offer various gift card amounts, credited at the time of purchase. The Léo et Violette gift card is valid on the website and in-store in Paris.
The gift card can be used online or in-store. You have received an order confirmation email with access to a discount code and a QR code.
Two options:
- If you wish to place an order online: create your basket and at the time of payment, enter the code in the 'Gift card or promo code' section. The amount available on the card will be automatically deducted from the total.
- If you wish to use the gift card in-store: when you visit the Studio in Paris, present the QR code received by email at the checkout. Depending on the price difference, you will then have a credit on your gift card or an additional balance to pay.
If you have purchased a product at a lower price than the balance of your gift card, the remaining balance will be automatically re-credited to your gift card. You still have 6 months after the gift card purchase date to use this balance on the website or in store.
Order dispatch
If the product is in stock: weekdays: 24h to 48h. During the weekend: the following Monday. If the product is not immediately in stock, you will find a specific delivery date under the 'add to cart' button and in your cart.
Regarding delivery times, they are 1 to 2 working days in France and Europe, and 2 to 4 working days for the rest of the world.
Once your order has shipped, you will receive an email with an online tracking number. You will be able to track your package on the carrier's website.
In France, we offer different types of carriers:
Pickup point = Mondial Relay or Chronopost Relai
Home delivery: Colissimo or Chrono
In Europe:
Standard Delivery: Local carriers specific to each country
Express Delivery: UPS or DPD
Rest of the World:
Standard Delivery: Local carriers specific to each country
Express Delivery: UPS
Delivery and Returns
Delivery to a Relay Point is free for all orders in France.
In Europe:
Standard home delivery costs €12.
For the rest of the world:
Home delivery costs between €15 and €20.
Delivery times are displayed on the product page before purchase (under the add to cart button) and also in the order summary email. All orders placed before 11:30 AM are shipped the same day.
For standard delivery in Europe, delivery takes 3 to 6 business days.
For express delivery, delivery takes 1 to 3 days.
For others, they will be shipped on the next business day.
Ex: I order a product in Europe on Tuesday at 4 PM; it will be shipped on Wednesday with a 1 to 2 business day delivery (so Thursday or Friday)
For the rest of the world, delivery times are 2 to 4 business days after dispatch.
All shipments include a tracking link, allowing you to monitor your package throughout delivery.
Yes, the prices displayed on the website include taxes and customs fees for the following countries:
- All European Union member countries.
- USA & Canada
- Switzerland
- United Kingdom
- Hong Kong
For all other countries, taxes and customs duties are not included in the price displayed on the website and will be payable by the customer upon delivery of the product.
Yes, you can have your order delivered to a relay point by selecting the "Relay Point delivery" option.
We do not offer a click & collect option; therefore, it is not possible to have your order delivered to our store. However, you can exchange/return your online order directly at our Parisian store.
Exchanges and returns are possible up to one month after the product's reception date.
Personalized products cannot be returned or exchanged.
In France: exchanges/returns are free.
Europe (excluding UK, Switzerland, Norway): exchanges/returns are possible, and two options are available:
1. We provide an automatic return label, and €12 will be deducted from your refund.
2. You arrange the return yourself.
USA/Canada: exchanges/returns are possible, and two options are available:
1. We provide an automatic DHL return label, and €25 will be deducted from your refund.
2. You arrange the return yourself.
Rest of the world: exchanges/returns are also possible. These are at the customer's expense. We do not provide return labels.
Please have your order number ready and contact us at contact@leoetviolette.com.
To be eligible for a return, products must be returned in their original packaging, with the protective bag containing the barcode and product label. They must not have been worn, washed, or damaged. Please do not leave shoulder straps or handles attached to the bag; instead, place them inside the bag before shipping.
For French customers: a free return label will be sent to you by email.
For customers outside France: please contact us at contact@leoetviolette.com and we will provide you with all the details for returning your product.
Returns can take up to 7 business days to be processed and refunded after receipt at our logistics warehouses.
Yes, this is possible. There is a drop-down menu allowing you to select your preferred currency.
Products and Care
For all our care tips, you can visit our care page
All our products are made either in Italy (bags and sneakers) or in Ubrique, Spain (small leather goods). We work with workshops specializing in luxury leather goods with over 40 years of expertise.
All Léo et Violette products come with a one-year warranty during which we cover repairs related to a manufacturing defect.
This warranty does not cover damages resulting from inappropriate use of our products, or from the wear and tear and aging of natural materials (leather, brass, cotton...).
Beyond this year, a contribution of 20 to 80€ will be requested for repair services. Repairs requiring a return to the workshop in Italy take an average of 6 to 8 weeks.
If you wish to send your bag for repair, please contact us by email at contact@leoetviolette.com, explaining the desired repair and, if possible, attaching photographs. We will then inform you if a repair is possible and its cost.
For our Parisian customers, we can also recommend partners close to our store.
Engraving
La Feuille d'or
7 rue Louise-Emilie de la Tour d'Auvergne
75009 Paris
01 42 82 17 36
Cobbler
Le Bottier Parisien
26 rue Caumartin
75009 Paris
01 42 65 15 56
Recoloring
L'atelier 23/11
11 rue d'auteuil
75016 Paris
If you encounter a problem with your product, please follow these steps: take photos/videos of the issue and write to customer service at contact@leoetviolette.com with your order number and all relevant purchase information.
Please do not come directly to the store with your product. We always require an email exchange beforehand.
We use different types of leather (smooth, grained, caviar, suede...). All our leathers come from various Italian/Spanish/French tanneries. Our leathers are treated with either mineral tanning or vegetable tanning for better environmental respect and optimal quality. For more information about our leathers, please visit the "materials" page.
Yes, only on items from the 'small leather goods' collection. All personalized products cannot be exchanged or refunded. Product personalization will extend the delivery time of your order by 2 to 4 business days.
Shop
No. We do not have any Léo et Violette resellers. Our products are exclusively available online or at Studio Léo et Violette, 12 rue Sainte Anne in Paris.
Yes. We have stock directly on site at Studio Léo et Violette. If you want to check the availability of a product, you can call us at 0144825856.
Yes, this is possible. Exchanges and refunds are possible at the Studio as long as the product has not been worn/damaged within 30 days of purchase.
Customer account
No, it's not mandatory, but it's highly recommended. This will allow you to quickly access your history, edit your addresses, and track your package online. You will also be notified when new products are released and about special events.
We send out an average of one newsletter per week. You can unsubscribe at any time with a single click. These newsletters are sent to introduce new products and announce important events.
