We accept Visa, MasterCard and also American Express. You can also finalize your order with the Paypal Express payment service.

Yes, you can pay directly on our website with your Paypal account or ApplePay account.

Yes. We offer payment in 3x or payment 30 days after your order. To do this, you will need to select the KLARNA payment method when finalizing your order. This payment method is free of charge.

Yes, you have the option of paying with Apple Pay or ShopPay.

Once your order has been placed, you are debited at the time of purchase, generally 24-48 hours after placing your order.

Yes, we now offer the purchase of gift cards on the site or at the Studio. We offer different gift card amounts credited at the time of purchase. The Léo et Violette gift card is valid on the site and in stores in Paris.

The gift card can be used on the site or in store. You have received by email the confirmation of your order with access to a discount code and a QR code.

Two possibilities :
- You wish to place an order on the site: create your basket and at the time of payment, enter the title of the code in the 'Gift card or promo code' section. The amount available on the card will be automatically deducted from the total.
- You wish to use the gift card in store: when you visit the Studio in Paris, present the QR code received by email at checkout. You will then have, depending on the price differential, a credit on your gift card or a balance to be paid in addition.

If the product is in stock: weekdays: 24 to 48 hours. During the weekend: the following Monday. If the product is not immediately in stock you will find a specific delivery date under the 'add to basket' button as well as in your basket.

Delivery with Chrono Relais is free for orders of more than 300€.

For carts under €300, delivery costs €5 with Chrono Relais and €8 with DHL home delivery.

We deliver everywhere in Europe and in a large part of the world. In the EU, delivery costs are:
- €8 for small leather goods
- 12€ for bags and trainers.

For the rest of the world, the delivery costs are:
- €10 for the 'small leather goods' collection and
- €15 for the 'bags' and 'sneakers' collection. Delivery between 2 to 5 days.

Delivery times are displayed on the product page before purchase, in your cart and also in the order summary email.

All orders placed before 12:30 p.m. are dispatched the same day.

For others they will be shipped the next working day.
Ex: I order a product in France on Tuesday at 4 p.m., it will be shipped on Wednesday with delivery in 1 to 2 working days (thus Thursday or Friday).

Yes, you can be delivered to a pick-up station by selecting DHL or Chronopost delivery. For this, once your order has been validated, you will be contacted by DHL/Chronopost who will offer you different delivery methods. You can then choose the relay point of your choice, benefiting from the speed and quality of shipping from DHL/Chronopost.

We only offer the click & collect option; it is therefore not possible to have it delivered to our store. It is nevertheless possible to come and exchange/return your internet order directly in our Parisian store.

Please note that pre-order products are not subject to the following options: delivery to a relay point by Chrono Relais.

Exchanges and returns are possible up to one month after the date of receipt of the product.
In France : exchanges/returns are free.
Outside France : exchanges/returns are also possible. They are the customer's responsibility.

Please bring your order number and contact us at contact@leoetviolette.com.
The products must be returned in their packaging, with the protective bag and the product label. They must not be worn, washed or damaged. Please do not leave the shoulder straps or straps attached to the bag and put them back inside the bag before shipping.

For French customers: a free return slip will be sent to you by e-mail.

For customers outside France: we will give you all the details to be able to return your product. You can return the order with the carrier of your choice. The return will be at your expense.

For all our maintenance tips, you can go to our maintenance page

All our products are made either in Italy (bags and trainers) or in Ubrique in Spain (small leather goods). We work with workshops specializing in luxury leather goods with over 40 years of expertise.

All Léo et Violette products have a one-year quality during which we cover repairs related to a manufacturing defect.

This quality does not cover damage resulting from improper use of our products, wear and aging of natural materials (leather, brass, cotton, etc.)

Beyond this year, a contribution of 20 to 80€ will be asked of you to pay for a repair. Repairs requiring a return to The factory in Italy take an average of 6 to 8 weeks.

If you wish to send your bag for repair, we invite you to send an email to contact@leoetviolette.com explaining the desired repair and, if possible, attaching photographs. We will then tell you if a repair is possible, and at what cost.

 

For our Parisian customers, we can also recommend partners close to our store.

Engraving

The gold leaf

7 rue Louise-Emilie de la Tour d'Auvergne

75009 Paris

01 42 82 17 36

Shoemaker

The Parisian Bootmaker

26 rue Caumartin

75009 Paris

01 42 65 15 56

Recoloration

The factory 23/11

11 rue d'Auteuil

75016 Paris

www.latelier2311.fr/

We use different types of leather (smooth, grained, caviar, suede...) All our skins come from different Italian/Spanish/French tanneries. Our leathers are either treated with a mineral tanning or with a vegetable tanning for a better respect of the environment as well as an optimal quality. For more information on our leathers go to the "materials" page

No. We have no Léo et Violette reseller. Our products are exclusively available on the internet or at Studio Léo et Violette, 12 rue Sainte Anne in Paris.

Yes. We have stock directly on site at the Studio. If you want to check the availability of a product you can call us at 0144825856.

Yes. At the time of your purchase you can select the 'pick up in store' option. This service is free and takes 1 to 3 working days.

No it is not an obligation. But it is highly recommended. Indeed, this will allow you to find your storymore quickly, edit your addresses and track your package online. You will also be notified when new products and exceptional events are released.